Terms and Conditions
RATES, INCLUSIONS, POLICIES & PROCEDURES
RATES
Rates are applicable to FIT arrivals. All group arrivals will be subject to separate quotes.
ALL RATES INCLUDE –
Meet and greet at Nadi & Savusavu Domestic Airport, individual bure accommodation, all a la carte meals, – a la carte breakfast, gourmet lunch & dinner daily, adult & children’s menus, all non – alcoholic beverages, iced tea & coffee, specialty loose-leaf teas, espresso coffees, afternoon tea, most resort activities including 5 off site excursions scheduled on a weekly basis, boat snorkel trips with resident marine biologist, snorkelling equipment, Wi-Fi & return vehicle transfers from Savusavu Airport to the resort. Daily Bula Club for children, 830am – 9pm, Fijian buddy for children 6-12 yrs on a maximum 1-5 ratio and an exclusive nanny daily from 830am – 630pm for each child under 6yrs at time of travel, plus one dedicated nanny per bure from 630pm – 9pm. Teenagers have a dedicated activities staff member 830am – 6pm. complimentary laundry service. Rates for The Villa also include ****a bottle of sparkling or still wine on arrival, One 60-minute Bobo massage treatment for each of adult, a cocktail per adult with Hors D’oeuvres each evening
SPECIAL ACTIVITIES (chargeable)
Spa and massage treatments, scuba diving, scuba equipment, pier dinner, private island escape with gourmet picnic, visit to pearl farm in harbour, guided kayak trips to interior of Vanua Levu, private beachfront bure dining, Salt Lake kayak tour, & deep-sea fishing.
GOVERNMENT TAXES
The rates are quoted inclusive of Fiji Government VAT tax 9% & Environmental Levy of 5%. Should the Fiji Government change the tax rates, Jean-Michel Cousteau Resort, Fiji will amend the tax rates charged to reflect the new level. Guests may be subject to additional payment due to tax increases however this is unlikely.
MINIMUM STAY
The minimum stay at the resort is three nights total, (Three nights can be in more than one bure type) except minimum stay for travel beginning 22 December 2018 – through 29 Dec 2019 inclusive, is five nights.
CHILD POLICY
Children are welcome year-round in all bure types – Gardenview, Oceanfront, 2-Bedroom Oceanfront Bures, Deluxe Oceanfront 2 bedroom, Point Reef, Honeymoon Point Reef Spa & the Villa. Children under 6 years in the Villa are accommodated on a request basis only. Please contact our Reservations Office for authorization. The resort has 4 swimming pools. (1) The Oceanfront horizon-edge Serenity Pool is designated for adults only and teenagers 13 years and older. (2) Family pool with water slide and day bed pavilion. This facility is located alongside the Bula Club and caters to both adults and children alike. (3) Bula Club pool with waterslide. This facility is located within the Bula Club area and is dedicated for children age 6 and younger. (4) Cascading Water Mushroom Shallow Toddlers Pool which is located within the Bula Club. Infants are not free – Children’s rates apply from 0-12 yrs inclusive
ADULT ONLY DESIGNATED AREAS
At Jean-Michel Cousteau Resort Fiji the Oceanfront Infinity Pool is for adults only. No children under 13 years are permitted in the pool or on day beds surrounding the adults-only pool. There is also a separate adults-only dining area, with no children under 13 years being permitted in this area. The same menu is provided in the family and adults-only dining areas. This is to ensure that all of our guests, whether they be travelling with children or not, are able to enjoy their stay at Jean-Michel Cousteau Resort to the fullest.
CHECK-IN/CHECK-OUT
Check-in time: 2:00 pm Check-out time: 11:00 am As check-in time is 2:00 pm, the early occupancy of a bure is not guaranteed. To guarantee early morning check – in, accommodation must be reserved one night prior to arrival. We will make effort to check in guests, as early as possible if they have not reserved for the night prior to arrival. A late check-out is subject to availability of the bure number/type on day of departure.
GUEST RESPONSIBILITY:
Please be advised that the resort will not accept any responsibility for any guest loss or damage to personal equipment and property, or any injuries sustained during their stay with us or while participating in activities. Guests are required to follow any directions that may be given while staying at the resort or participating in activities. Guests are required to sign indemnity release form at check-in. The resort will not accept any responsibility for any delay, additional expense or inconvenience that may be caused directly or indirectly by events outside the resort’s control – i.e., late arrival/departure of flights, civil disturbance, fire, floods, cyclones, severe weather, acts of God, acts of Government, or machinery or equipment failure. Guests must sign a waiver form when children under the age of 6 years are accommodated in the Villa.
ROOM DESCRIPTIONS
Designed in an environmentally friendly style, the individual one – and two-bedroom bures are constructed of local timbers, have high temple ceilings, thatched roof, contemporary furnishings and extensive decks which afford great outdoor relaxation space. There is complimentary wireless reception in all bure types. There are no telephones or televisions in the bures, except for the Villa, which has telephone connections. Mobile phone reception (subject to guests having International roaming) is available in all the bures. All bures are elevated to take advantage of the views and sea breezes. They have Vesi timber floors, wall to wall wooden-louvered, screened windows which provide excellent ventilation. All bures have one king bed, single day bed, overhead fans, standing fan, private deck, writing desk, beach baskets, robes, French press coffeemaker, iron & ironing board and hair dryer. Beach towels are provided free of charge. The bathrooms feature warm Italian tile surfaces, large double vanity, generous storage space and a separate shower. There is also a mini-bar stocked with complimentary bottled soft drinks & Fiji water in each bure. (Beach towels are available at the pool area.)
BURE MAXIMUM CAPACITY
total number of persons including infants) The Villa (5) 1 four poster bed in bedroom suite, 2 Queen sofa beds in sitting room bure which has an ensuite Honeymoon Point Reef w Spa Tub (5) 1 King bed on upper level, 2 single day beds on lower level & rollaway bed on lower level if required Point Reef (5) 1 King bed on upper level, 2 single day beds & rollaway on lower level 2 bedroom Oceanfront (6) 1 King bed , 1 single bed in main room, 1 King zip in 2nd bedroom Deluxe Oceanfront 2 bedroom bure (6) 1 King bed, 1 single bed in main room & 1 King zip in 2nd room & one rollaway bed if required Oceanfront (4) I King bed, 1 single bed & one rollaway bed if required Gardenview (4) I King bed, 1 single bed & one rollaway bed if required Bookings for families beyond this stated capacity are subject to special approval, and over-capacity cannot be guaranteed.
RESORT COMMUNICATIONS
Internet services, e-mail, domestic and international telephone calls and fax services are available in the Communications office. Domestic and International telephone calls and fax services are chargeable to the guest. Complimentary wireless network is available in lounge, office & bure areas. There is mobile phone reception for mobile phones at the resort provided guests have International roaming on their phones. The Villa has telephone & Internet access.
TRAVEL INSURANCE
The resort recommends that clients have comprehensive Travel Insurance for the duration of their trip.
MANDATORY INFORMATION REQUIRED FOR RESERVATIONS
All reservations must include: Surname & first name of each client as per their passport Country of origin of passengers Name of – Travel Agency who made the reservation (for our incentive purposes only). International arrival & departure flight details into Nadi & Pre-& Post accommodation details Domestic arrival & departure details into and out of Savusavu. Event celebration if applicable- e.g. Honeymoon, An Anniversary Please note you will not be met by our Jean-Michel Cousteau Fiji Islands Resort representative without advice of arrival flights.
All reservation requests must be submitted to:
Jean-Michel Cousteau Resort, Fiji San Francisco, California 94111 USA Phone: (415) 788-5794 or (800) 246-3454 Fax (415) 788-0150 E-mail: info@fijiresort.com Web: www.fijiresort.com or you may check availability with North American office Phone: (613) 98150379, E-mail: sales@fijiresort.com or go to www.fijiresort.com Book a reservation
Reservation requests will be confirmed or declined within 24 hours of receipt. Reservations will be confirmed as a “Confirmation/Invoice,” so that the confirmation will also serve as an invoice for the contracted rate. The Confirmation/Invoice will also request country of origin of booking, arrival & departure details of international and domestic flights & travel agency name if this has not already been made available. Exceptions to this policy must be in writing and signed by both parties.
INSTANT AVAILABILITY
Availability checks are available via our website. www.fijiresort.com Book a reservation.
RESERVATIONS & POLICIES
All bookings aside from instant web bookings are on a request basis only.
PAYMENT:
Booking Fee:
For new bookings the resort is offering a booking fee free period until 30 days from the official date of international borders opening between Fiji and the country of origin.
Once the international borders re-open, the resort will require a non- refundable booking fee of FJD1500 within 30 days of the re-opening date. If departure date is within 30 days of the international border re-opening between Fiji and the country of origin, the total amount will be due within 21 days of border re-opening. On receipt of payment of the non- refundable booking fee, you will be deemed to have accepted our terms and conditions. The booking fee will be deducted from the final payment due.
BALANCE:
The balance of the payment is due 45 days prior to the scheduled arrival date. Bookings confirmed within 45 days of arrival must be fully pre-paid by 30 days prior to arrival. Any other arrangements regarding payment procedures must be agreed to in writing by the Jean-Michel Cousteau Fiji Resort. We reserve the right to change the method/currency of payment at any time. If pre-payment has not been received prior to guest arrival, Jean-Michel Cousteau Fiji Resort reserves the right to collect final payment, unless prior arrangement is made directly with the resort.
CANCELLATIONS:
Cancellations received between 45 and 15 days prior to arrival will be charged 50% of the total accommodation reserved. No refund will be applicable within 15 days of client’s arrival. No refund is applicable for early departure from the resort or for no shows.
In the event of the border between Fiji and the country of next travel closing after the initial re-opening, all monies paid will be held in credit for a future trip.
Jean-Michel Cousteau Resort reserves the right to amend cancellation conditions due to unprecedented events/acts of god.
DAYS NOT USED:
No refund will be given for no-shows or days not used resulting from late arrival or premature departure
CHANGES TO RESERVATIONS:
Should any booking become affected by border control due to the pandemic, the resort is honoring rates for date changes with no penalty until 31 March 2023. The first 2 changes to any booking for any other reason outside 45 days prior to departure are free of charge. For any further changes to a booking not due to border control, there will be a charge of FJD$40 per change. This fee will be added to the revised invoice and will be payable in full as part of the final payment due for that booking.
CHANGES TO FIJI GOVERNMENT TAXES:
Please note that full payment does not guarantee against any increase in Fiji Government VAT or other applicable taxes.
RIGHT TO CANCEL CONTRACT
The resort reserved the right to cancel the contract.