Terms and Conditions

RATES, INCLUSIONS, POLICIES & PROCEDURES

 

RATES

Rates are applicable to FIT arrivals. All group arrivals will be subject to separate quotes.

 

ALL RATES INCLUDE

Meet and greet at Nadi & Savusavu Domestic Airport, individual bure accommodation, all a la carte meals, – a la carte breakfast, gourmet lunch & dinner daily, adult & children’s menus, all non – alcoholic beverages, iced tea & coffee, specialty loose-leaf  teas, espresso coffees, afternoon tea, most resort activities including 5 off site excursions scheduled on a weekly basis, boat snorkel trips with resident marine biologist, snorkelling equipment, Wi-Fi & return vehicle transfers from Savusavu Airport to the resort. Daily Bula Club for children, 830am – 9pm, Fijian buddy for children 6-12 yrs on a maximum 1-5 ratio and an exclusive nanny daily from 830am – 630pm for each child under 6yrs at time of travel, plus one dedicated nanny per bure from 630pm – 9pm. Teenagers have a dedicated activities staff member 830am – 6pm.  complimentary laundry service. Rates for The Villa also include ****a bottle of sparkling or still wine on arrival, One 60-minute Bobo massage treatment for each of adult, a cocktail per adult with Hors D’oeuvres each evening

 

SPECIAL ACTIVITIES (chargeable)

Spa and massage treatments, scuba diving, scuba equipment, pier dinner, private island escape with gourmet picnic, visit to pearl farm in harbour, guided kayak trips to interior of Vanua Levu, private beachfront bure dining, Salt Lake kayak tour, & deep-sea fishing.

 

GOVERNMENT TAXES  

The rates are quoted inclusive of Fiji Government VAT tax 9% & Service Turnover tax of 10% and Environmental Levy of 6%.  Should the Fiji Government change the VAT rate or the Service Turnover tax or the Environmental Levy, Jean-Michel Cousteau Resort, Fiji will amend the tax rates charged to reflect the new level. Full payment does not preclude tax increases.

 

MINIMUM STAY

The minimum stay at the resort is three nights total, (Three nights can be in more than one bure type) except minimum stay for travel beginning 22 December 2018 – through 29 Dec 2019 inclusive, is five nights.

 

CHILD POLICY

Children are welcome year-round in all bure types – Gardenview, Oceanfront, 2-Bedroom Oceanfront Bures, Deluxe Oceanfront 2 bedroom, Point Reef, Honeymoon Point Reef Spa & the Villa. Children under 6 years in the Villa are accommodated on a request basis only. Please contact our Reservations Office for authorization. The resort has 4 swimming pools.  (1) The Oceanfront horizon-edge Serenity Pool is designated for adults only and teenagers 13 years and older.  (2) Family pool with water slide and day bed pavilion.  This facility is located alongside the Bula Club and caters to both adults and children alike. (3) Bula Club pool with waterslide.  This facility is located within the Bula Club area and is dedicated for children age 6 and younger. (4) Cascading Water Mushroom Shallow Toddlers Pool which is located within the Bula Club. Infants are not free – Children’s rates apply from 0-12 yrs inclusive

 

ADULT ONLY DESIGNATED AREAS

At Jean-Michel Cousteau Resort Fiji the Oceanfront Infinity Pool is for adults only. No children under 13 years are permitted in the pool or on day beds surrounding the adults-only pool. There is also a separate adults-only dining area, with no children under 13 years being permitted in this area. The same menu is provided in the family and adults-only dining areas. This is to ensure that all of our guests, whether they be travelling with children or not, are able to enjoy their stay at Jean-Michel Cousteau Resort to the fullest.

 

CHECK-IN/CHECK-OUT

Check-in time: 2:00 pm Check-out time:  11:00 am As check-in time is 2:00 pm, the early occupancy of a bure is not guaranteed. To guarantee early morning check – in, accommodation must be reserved one night prior to arrival. We will make effort to check in guests, as early as possible if they have not reserved for the night prior to arrival. A late check-out is subject to availability of the bure number/type on day of departure.

 

GUEST RESPONSIBILITY:    

Please be advised that the resort will not accept any responsibility for any guest loss or damage to personal equipment and property, or any injuries sustained during their stay with us or while participating in activities. Guests are required to follow any directions that may be given while staying at the resort or participating in activities. Guests are required to sign indemnity release form at check-in. The resort will not accept any responsibility for any delay, additional expense or inconvenience that may be caused directly or indirectly by events outside the resort’s control – i.e., late arrival/departure of flights, civil disturbance, fire, floods, cyclones, severe weather, acts of God, acts of Government, or machinery or equipment failure.  Guests must sign a waiver form when children under the age of 6 years are accommodated in the Villa.

 

ROOM DESCRIPTIONS 

Designed in an environmentally friendly style, the individual one – and two-bedroom bures are constructed of local timbers, have high temple ceilings, thatched roof, contemporary furnishings and extensive decks which afford great outdoor relaxation space.  There is complimentary wireless reception in all bure types. There are no telephones or televisions in the bures, except for the Villa, which has telephone connections. Mobile phone reception (subject to guests having International roaming) is available in all the bures. All bures are elevated to take advantage of the views and sea breezes. They have Vesi timber floors, wall to wall wooden-louvered, screened windows which provide excellent ventilation.  All bures have one king bed, single day bed, overhead fans, standing fan, private deck, writing desk, beach baskets, robes, French press coffeemaker, iron & ironing board and hair dryer. Beach towels are provided free of charge. The bathrooms feature warm Italian tile surfaces, large double vanity, generous storage space and a separate shower. There is also a mini-bar stocked with complimentary bottled soft drinks & Fiji water in each bure. (Beach towels are available at the pool area.)

 

BURE MAXIMUM CAPACITY

total number of persons including infants) The Villa     (5) 1 four poster bed in bedroom suite, 2 Queen sofa beds in sitting       room bure which has an ensuite  Honeymoon Point Reef w Spa Tub      (5) 1 King bed on upper level, 2 single day beds on lower level &  rollaway bed on lower level if required Point Reef  (5) 1 King bed on upper level, 2 single day beds & rollaway on lower level  2 bedroom Oceanfront    (6) 1 King bed , 1 single bed in main room, 1 King zip  in  2nd bedroom   Deluxe Oceanfront 2 bedroom bure (6) 1 King bed, 1 single bed in main room & 1 King zip  in 2nd room & one rollaway bed if required Oceanfront    (4) I King bed, 1 single bed & one rollaway bed if required  Gardenview   (4) I King bed, 1 single bed & one rollaway bed if required    Bookings for families beyond this stated capacity are subject to special approval, and over-capacity cannot be guaranteed.

 

RESORT COMMUNICATIONS

Internet services, e-mail, domestic and international telephone calls and fax services are available in the Communications office.  Domestic and International telephone calls and fax services are chargeable to the guest.  Complimentary wireless network is available in lounge, office & bure areas. There is mobile phone reception for mobile phones at the resort provided guests have International roaming on their phones. The Villa has telephone & Internet access.

 

TRAVEL INSURANCE  

The resort recommends that clients have comprehensive Travel Insurance for the duration of their trip.   

 

MANDATORY INFORMATION REQUIRED FOR RESERVATIONS

All reservations must include: Surname & first name of each client as per their passport Country of origin of passengers Name of – Travel Agency who made the reservation (for our incentive purposes only).  International arrival & departure flight details into Nadi & Pre-& Post accommodation details Domestic arrival & departure details into and out of Savusavu.  Event celebration if applicable- e.g. Honeymoon, An Anniversary Please note you will not be met by our Jean-Michel Cousteau Fiji Islands Resort representative without advice of arrival flights.

All reservation requests must be submitted to:

Jean-Michel Cousteau Resort, Fiji   San Francisco, California 94111 USA Phone: (415) 788-5794 or (800) 246-3454   Fax (415) 788-0150 E-mail: info@fijiresort.com Web: www.fijiresort.com  or you may check availability with North American office  Phone: (613) 98150379,  E-mail: sales@fijiresort.com or go to www.fijiresort.com   Book a reservation

Reservation requests will be confirmed or declined within 24 hours of receipt.  Reservations will be confirmed as a “Confirmation/Invoice,” so that the confirmation will also serve as an invoice for the contracted rate.  The Confirmation/Invoice will also request country of origin of booking, arrival & departure details of international and domestic flights & travel agency name  if this has not already been made available. Exceptions to this policy must be in writing and signed by both parties.

 

INSTANT AVAILABILITY 

Availability checks are available via our website. www.fijiresort.com Book a reservation.   

 

RESERVATIONS & POLICIES 

All bookings aside from instant web bookings are on a request basis only.

 

PAYMENT:

DEPOSIT:

A non-refundable deposit of $FJD1500 is payable within 14 days of confirmation of booking. On receipt of payment of the deposit you will be deemed to have accepted these terms and conditions. If the deposit payment is not received by Jean-Michel Cousteau Fiji Resort office by the 15th day following written confirmation, the booking may be automatically cancelled by the reservations office.

 

BALANCE:

Is due 45 days prior to the scheduled arrival date. Bookings confirmed within 45 days of arrival must be paid in full immediately. Any other arrangements regarding payment procedures must be agreed to in writing by the Jean-Michel Cousteau Fiji Islands Resort. We reserve the right to change the method/currency of payment at any time. All reservations within 45 days prior to departure must be fully prepaid at least 10 days prior to the guest’s arrival.  If pre-payment has not been received prior to guest arrival, Jean-Michel Cousteau Fiji Islands Resort reserves the right to collect final payment from the guest, unless prior arrangement is made directly with the resort.

 

CANCELLATIONS:

Cancellations must be made and received by the reservations office in writing via fax or email.  Cancellations received after 14 days of date of confirmation/invoice and more than 45 days prior to arrival will forfeit the initial FJD 1500 deposit.  Cancellations received between 45 and 15 days prior to arrival will be charged 50% of the total accommodation reserved. No refund will be applicable within 14 days prior to the client’s arrival or for “no shows”, or for early departures from the resort.

For amendments or postponement of an existing booking, inside 45 days of departure, cancellation fees will be applicable.

 

DAYS NOT USED:

No refund will be given for no-shows or days not used resulting from late arrival or premature departure

 

CHANGES TO RESERVATIONS:

The first 2 changes to any booking outside 45 days prior to departure are free of charge.   For any further changes to a booking, there will be a charge of FJD$40 per change. This fee will be added to the revised invoice and will be payable in full as part of the final payment due for that booking.

 

CHANGES TO FIJI GOVERNMENT TAXES:

Please note that full payment does not guarantee against any increase in Fiji Government VAT or HTT tax.

 

RIGHT TO CANCEL CONTRACT

The resort reserved the right to cancel the contract.

 

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